Customer Pokémon

Customer Pokémon (Japanese オーダーポケモン Order Pokémon) are a group of Pokémon that visit the café in Pokémon Café ReMix. They request a particular dish that the player needs to cook along with the Staff Pokémon in order to progress in the game and obtain rewards. A customer Pokémon may join the staff if its friendship level is high enough. Unlike Pokémon that have already joined the staff, Customer Pokémon do not wear any uniforms.

Friendship level

This section is incomplete.
Please feel free to edit this section to add missing information and complete it.
Reason: Explanation of the process to befriend Customer Pokémon.

Customer Pokémon screen

In the Customer Pokémon screen, players can select which visiting Pokémon they'd like to take an order from. Each portrait will show the reward completing an order for each of the customers will give: hearts, Pokémon cookies or Milestone cookies. Tapping on these portraits will show the details of the order. At the bottom of the screen are the buttons for Heaping Helping and Shuffle customers.

Customer Pokémon screen showing customers Hisuian Voltorb, Xatu, Audino and Hattrem


The slots of customer Pokémon can be increased by unlocking new café areas or purchasing the Premium Pass with a max of 4 slots in total.

Customer Pokémon screen with two slots still locked. Shuffle customers options is also not yet available

Heaping helping

Heaping helping ticket

Serving a Heaping helping will give +2 increase to the Customer Pokémon's friendship level or +2 cookies upon completing an order. A Heaping helping ticket needs to be used for this feature. When the ticket is used, a message above each customer's portrait will show the extra rewards that will be obtained when the order is cleared.

Heaping Helping activated

Heaping Helping bonuses can be stacked with the Happy Bonus effect to obtain even more rewards. The reward bonuses will be shown next to each other above the portrait of the customer Pokémon.

Heaping Helping and Happy Bonus rewards are shown above the portrait of Shiny Squirtle

When an order is completed while the Heaping Helping bonus is activated, it will be indicated with a message at the bottom of the screen.

Heaping Helping shown upon clearing the order

Nearby Pokémon

Nearby Pokémon are chosen with an equal probability from all Pokémon who could visit based on the completed menu items. If the same Pokémon is chosen multiple times, that slot will continue to be shuffled until a different Pokémon is chosen. The list of nearby Pokémon used to search from will reset when all nearby Pokémon have visited or when the player moves on to the next order. Nearby Pokémon will change based on the number of unlocked slots the player has: 6 Pokémon if they have 2 slots; 9 Pokémon if they have 3 slots; 12 Pokémon if they have 4 slots. If the number of Pokémon that can visit the café is fewer than the numbers mentioned, there will be fewer nearby Pokémon.

Nearby Pokémon before customers have been shuffled (Shiny Slurpuff nearby)


Shuffle customers

The Shuffle customers function lets the player use golden acorns to bring in different customers from the ones currently visiting the café. The Customer Pokémon chosen to visit by using the Shuffle customer function will be selected as follows:

  • The slots will be filled with Nearby Pokémon, with all Pokémon having an equal probability of being chosen.
  • If the same Pokémon is chosen multiple times, that slot will continue to be shuffled until a different Pokémon is chosen.
  • Pokémon that visit the café with this function will not be available to be chosen when using the Shuffle customers function in the future.

The first attempt is for free. If the player wants to shuffle them again, then the cost increases to 300 golden acorns for the second attempt, 600 golden acorns for the third attempt and 900 golden acorns for the fourth and last attempt. With each attempt, the silhouettes of the Pokémon will be revealed and marked with a green check.

Nearby Pokémon after customers have been shuffled once (Shiny Squirtle nearby)

Additional orders

By spending 500 golden acorns, the player can repeat serving an order to the Pokémon they just served. The customer Pokémon available for additional orders will appear in the first slot with a blue frame. If the Shuffle customers option is used, the Additional orders customer will be removed from the options.

Additional orders customer highlighted with blue color

This option is especially useful when trying to recruit a Pokémon, given there is no way to know when this customer will visit the café again. It also helps to speed up the recruiting process for Pokémon that require a great amount of hearts to fill its friendship level, or when it's a shiny Pokémon that appeared randomly.

Customer Pokémon screen showing a shiny Chimchar eligible for Additional Orders (blue color slot)

List of regular Customer Pokémon

There are 48 Customer Pokémon that can visit the café depending on the dishes that have been unlocked through Menu Development. All of them except for Xatu, Hisuian Voltorb, Pansage and Slaking can also be obtained through Pelipper Delivery.

Customer Requirement

Eevee

Rowlet

Eevee Latte

Piplup

Minccino

Lilligant Floral Tea

Snubbull

Togepi

Fluffy Eevee Pancakes

Slurpuff

Nutty Buneary Frappé

Bulbasaur

Dugtrio Sandwich Trio

Kirlia

Hot Litwick Cocoa

Starly

Swablu Shaved Ice

Squirtle

Munchlax

Piquant Pikachu Curry

Steenee

Stoutland

Poppin' Pachirisu Float

Bellossom

Pikachu

Yummy Yamper Pasta

Jigglypuff

Burnt-Caramel Vulpix Sundae

Lucario

Meowth

Gratin a la Pumpkaboo

Exeggutor

Miltank Mix au Lait

Sneasel

Scorbunny

Cheesy Rowlet Pizza

Buizel

Sobble

Decorated Alcremie Cupcakes

Grookey

Osahwott

Gossifleur Combo Plate

Gothorita

Bouncy Brionne Soda

Audino

Rainbow Oricorio Popcorn

Chimchar

Minun

Ribombee Chocolate Cake

Gengar

Plusle

Happy Snorlax Loco Moco

Dragonite

Gogoat

Teddiursa Iced Coffee

Whimsicott

Eiscue Caprese Salad

Sudowoodo

Hattrem

Pikachu Fruit Flan

Emolga

Bewear

Torchic Rice over Omelet

Cyndaquil

Machoke

Comfey Fruity Sandwich

Pancham

Furret Roasted Tea Latte

Lilligant

Combee Waffles with Honey

Ribombee

Cheesy Whimsicott Meatloaf

Xatu

Chikorita Bruschetta

Hisuian Voltorb

Scorbunny Berry Sandwich

Pansage

Morpeko Red Bean Butter Toast

Slaking

Appletun Fruitilicious Jelly Soda


Shiny Pokémon

When there's a shiny Pokémon nearby, the Shuffle customers button will be highlighted with a special shine. The silhouette of the shiny Pokémon that is nearby will also show sparkles around it. Shiny Pokémon will also be noticed by Leah with a message.

Leah indicating that Shiny Squirtle has come by

Certain events increase the chances of shiny Pokémon visiting the café. It is possible to encounter multiple shiny Pokémon customers at the same time, even without active events.

Shiny Minun and Shiny Plusle visiting the café

List of Shiny Customer Pokémon

The following shiny Pokémon have a slight chance of visiting the café during regular gameplay. However, some of them have had their encounter chances boosted through time-limited events.

Customer Event

Bulbasaur

Squirtle

Eevee

Togepi

Wobbuffet

Snubbull

Sneasel

Kirlia

Chimchar

Starly

Piplup

Buizel

Munchlax

Lucario

Oshawott

Stoutland

Audino

Minccino

Slurpuff

Special customers

There are special, limited time events during which customers that don't regularly visit the café will show up. A message underneath its portrait will show the icon of a candy and the extra percentage of them that they will give out upon completing its order.

Customer Pokémon screen showing a special visitor (Sylveon)

It is possible to have multiple special customers visiting at once depending on the event. They are also eligible for Additional orders.

Customer Pokémon screen with two special customers: Espeon (in the Additional orders slot) and Growlithe
This section is incomplete.
Please feel free to edit this section to add missing information and complete it.
Reason: List of Event Customer Pokémon

List of Event-exclusive Customer Pokémon

In other languages

Customer Pokémon

Language Title
Japanese オーダーポケモン
Mandarin Chinese
French Clients
German Kunden-Pokémon
Italian Clienti da servire
Korean
Spanish Cliente Pokémon

Heaping helping

Language Title
Japanese おおもりサービス
Mandarin Chinese
French Grosse Ration
German Sattmacher-Portion
Italian Porzione abbondante
Korean
Spanish Comilona

Shuffle customers

Language Title
Japanese 呼び込み
Mandarin Chinese
French Rafraîchir
German Werbetrommel
Italian Invita
Korean
Spanish Captar clientes

Additional orders

Language Title
Japanese 追加オーダー
Mandarin Chinese
French Commandes supplémentaires
German Zusatzbestellung
Italian Ordine aggiuntivo
Korean
Spanish Comanda adicional

Nearby Pokémon

Language Title
Japanese 近くにいるポケモン
Mandarin Chinese
French Pokémon à proximité
German Pokémon in der Nähe
Italian Pokémon nei paraggi
Korean
Spanish Pokémon cercanos

Related articles

This article is part of Project Sidegames, a Bulbapedia project that aims to write comprehensive articles on the Pokémon Sidegames.